Return & Refund Policy
We want you to be completely satisfied with your purchase from josephs-jewelers.com. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange.
Eligibility for Returns
- Items must be returned in their original condition, unworn, undamaged, and with all tags and packaging intact.
- Personalized, engraved, or custom-made items cannot be returned unless defective or incorrect due to our error.
- Proof of purchase (order number or receipt) is required for all returns.
How to Initiate a Return
- Visit our Returns Center at josephs-jewelers.com to start the process.
- Pack the item securely in its original packaging, including all certificates and accessories.
- Ship the return using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refund Processing
- Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to a mistake on our part.
Exchanges
For exchanges, please return the original item and place a new order on our website. If the new item’s price differs, we will process a refund or charge the balance accordingly.
Final Sale Items
Clearance, sale, or discounted items marked “Final Sale” cannot be returned or exchanged.
International Returns
International customers are responsible for return shipping fees and any applicable customs duties. Refunds will exclude original shipping charges.
For further assistance, visit our Help Center or refer to our FAQs.